Sometimes you need a quick response right now. Here are 20 templates organised by situation, ready to customise.
Positive reviews (5 stars)
1. General: "Thank you so much for your kind words, [Name]! We're thrilled you had a great experience. We look forward to welcoming you again!"
2. Specific praise: "Thank you [Name]! We're so glad you enjoyed [specific thing mentioned]. Our team works hard to deliver exactly that. See you next time!"
3. Regular customer: "Always great to hear from you, [Name]! Your loyalty means the world to us. We can't wait for your next visit."
Positive reviews (4 stars)
4. Almost perfect: "Thank you for your 4-star review, [Name]! We'd love to know what would make it a
- Your feedback helps us improve!"
Negative reviews (2-3 stars)
5. Service complaint: "We're sorry your experience didn't meet expectations, [Name]. We take this seriously and have addressed it with our team. We'd love another chance to impress you."
6. Wait time: "We apologise for the wait, [Name]. We've made changes to reduce wait times. We hope you'll give us another try."
7. Quality issue: "Thank you for this feedback, [Name]. Quality is our top priority and we're looking into this immediately. Please contact us directly so we can make it right."
Negative reviews (1 star)
8. Angry customer: "We're truly sorry about your experience, [Name]. This isn't acceptable and we want to make it right. Please contact us at [email/phone] so we can resolve this personally."
Why templates aren't enough
Templates are a good starting point, but customers can spot copy-paste responses. GMB AI Review generates truly unique responses for every review, no two are alike.