A satisfied customer who leaves a 5-star review deserves a response that matches. Here are 15 response templates organised by industry, ready to copy and adapt.
Restaurant
Review: "Superb evening, the tartare was divine!"
Response: "Thank you so much for those kind words! Our chef will be delighted to hear the tartare won you over. We look forward to welcoming you back!"
Review: "Fast service and lovely staff."
Response: "Thanks for the feedback! Our team takes pride in delivering quality service. See you again soon!"
Hotel
Review: "Spotless room with a magnificent view."
Response: "What a pleasure to read your comment! We're delighted your stay met your expectations. Don't hesitate to book again for our seasonal offers."
Review: "Generous and varied breakfast."
Response: "Thank you for your review! Our kitchen team prepares a fresh, local buffet every morning. Can't wait to see you again!"
Beauty Salon
Review: "Perfect cut, exactly what I wanted!"
Response: "Thank you so much! Your satisfaction is our greatest reward. See you in 6 weeks?"
Review: "Relaxing atmosphere and quality treatment."
Response: "So glad you had a lovely time! Do check out our new facial treatments. See you soon!"
Medical Practice
Review: "Attentive doctor, short wait."
Response: "Thank you for your trust. We strive to respect appointment times for your comfort."
Auto Garage
Review: "Quick repair and honest pricing."
Response: "Thanks for the feedback! Transparency and efficiency are our priorities. See you for your next service."
Why it matters
Responding to positive reviews isn't just politeness. It's an SEO lever: Google favours active profiles. And every response is a public showcase that influences future customers.
With GMB AI Review, these responses are generated automatically, personalised to each review, in seconds.