In the beauty sector, 87% of new clients choose their salon based on online reviews.
Typical beauty salon reviews
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Cuts and styling
"Exactly what I wanted!" → Thank them and highlight the stylist's expertise.
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Colour
"The colour is gorgeous" → Mention the products used and suggest a maintenance treatment.
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Atmosphere
"Very pleasant atmosphere" → Highlight the attention paid to client wellbeing.
Handling the "botched" review
The most dreaded review in a salon: "My cut doesn't match what I asked for."
Ideal response: acknowledge the disappointment, offer a free correction, show that satisfaction is your priority.
Collection strategy
- QR code at the styling mirror
- Follow-up SMS 24h after the appointment
- Business card with direct link
Automate for your salon
A salon receives on average 10 to 25 reviews per month. GMB AI Review understands beauty vocabulary and generates responses adapted to the type of service mentioned.