A Google review left unanswered for days sends a clear message: you don't care. Here's how to ensure you never miss one.
Google's built-in notifications
- Open the Google Business Profile app
- Go to Settings → Notifications
- Enable "Reviews" notifications
Email notifications
Google sends review notification emails to your GBP email. Make sure it's an inbox you check daily.
Third-party monitoring
Tools like GMB AI Review not only notify you instantly, they respond automatically. You get notified AND the review is handled before you even open the email.
The response time benchmark
- Top performers: Under 1 hour
- Good: Same day
- Acceptable: Within 48 hours
- Damaging: Over a week
The autopilot advantage
With GMB AI Review's autopilot mode, the question of "when to respond" becomes irrelevant. Every review gets a response within seconds, 24/7.