No, you can't delete just any Google review. But there are legal methods to get reviews removed that violate Google's rules.
Which reviews can be removed?
- Spam or fake reviews, Generated by bots or competitors
- Off-topic content, Unrelated to your business
- Conflict of interest, Posted by an employee or competitor
- Offensive content, Discriminatory or hateful language
- Personal information, Private data published
Method 1: Report via Google Maps
- Find the review on Google Maps
- Click on the suspicious review
- Click the 3 dots → "Report as inappropriate"
- Select the reason
- Wait 5-10 business days
Method 2: Google Business Support
If reporting doesn't work, contact GBP support directly with evidence.
Method 3: Legal route
As a last resort, a formal notice or court order can compel Google to remove a defamatory review.
If the review can't be removed?
Respond professionally. A good response neutralises a bad review in the eyes of future customers. GMB AI Review generates diplomatic responses even for the most unfair reviews.